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SP3ND

Privacy Policy

Last Updated: April 2026

Introduction

SP3ND Inc. ("SP3ND," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, browser extension, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

  • Email address
  • Solana wallet address (public key)
  • Shipping information (name, street address, city, state, country, postal code)
  • Order history and transaction records
  • For orders totaling $10,000 or more: government-issued identification documents and selfie photographs for Know Your Customer (KYC) verification purposes

1.2 Information Collected Automatically

When you interact with our Service, we automatically collect certain technical information:

  • IP address
  • Device type and identifier
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referral source
  • Interaction data with our Service
  • Crash reports and error logs

This information is collected through web analytics tools, cookies, pixel tags, and similar tracking technologies.

1.3 Information from Third Parties

We may receive information from third-party service providers and analytics platforms to supplement the information we collect directly.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Fulfillment: Processing your orders, managing transactions, and arranging product delivery through Amazon, eBay, and other supported retailers
  • Wallet Screening and Compliance: Conducting Office of Foreign Assets Control (OFAC) sanctions screening on wallet addresses to ensure regulatory compliance
  • Know Your Customer Verification: Performing KYC verification for orders exceeding $10,000 using third-party verification services
  • Customer Support: Responding to your inquiries, providing technical support, and resolving disputes
  • Communication: Sending order confirmations, shipping notifications, and service-related announcements via email
  • Analytics and Service Improvement: Analyzing usage patterns, improving our Service, and developing new features
  • Fraud Prevention and Security: Detecting, preventing, and addressing fraudulent activities, security incidents, and technical issues
  • Legal Compliance: Fulfilling legal obligations and enforcing our terms of service

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers

We share your information with carefully selected third-party service providers who assist in operating our Service:

  • Amazon, eBay, and other retailers: Receive shipping addresses to fulfill and deliver your orders
  • Wallet Screening Services (Chainalysis, TRM Labs): Receive wallet addresses for sanctions compliance screening
  • KYC Verification Providers (Sumsub, Persona): Receive identification documents and selfies for verification of orders exceeding $10,000
  • Email Service Provider (SendGrid): Receives email addresses for sending order confirmations and notifications
  • Backend Infrastructure Providers (Firebase, Supabase): Receive necessary data to maintain our technical infrastructure and services
  • Analytics Providers: Receive anonymized usage data to understand how our Service is used

3.2 Data We Do Not Share

SP3ND does not sell, trade, or rent user data to third parties for marketing purposes. We do not publicly share or disclose wallet addresses. We do not store your cryptocurrency payment credentials, as all payments occur on-chain on the Solana blockchain.

3.3 Legal Requirements and Protection

We may disclose your information when required by law, including in response to court orders, government requests, or legal process. We may also disclose information to protect our rights, your safety, or the safety of others, or to investigate fraud.

4. Data Retention

We retain your information as follows:

  • Order Records: Retained for as long as necessary to fulfill tax obligations, legal requirements, and business recordkeeping purposes
  • Email Address: Retained to send you service communications and maintain customer support history
  • Wallet Address: Retained for compliance and transaction history purposes
  • KYC Documentation: Retained in accordance with applicable legal and regulatory requirements
  • Analytics Data: Typically retained for 12–24 months before aggregation or deletion

You may request deletion of your personal data subject to legal and regulatory retention requirements. See Section 8 for information on how to submit such requests.

5. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. These measures include:

  • Encryption of data in transit using Transport Layer Security (TLS) or equivalent standards
  • Encryption of sensitive data at rest
  • Restricted access to personal information on a need-to-know basis
  • Regular security assessments and vulnerability testing
  • Employee training on data protection and privacy practices

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and Solana wallet security.

6. Your Privacy Rights

6.1 General Rights

Depending on your location, you may have certain rights regarding your personal information. We respect these rights and will honor valid requests in accordance with applicable law.

6.2 European Union (GDPR) Rights

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of Access: You can request access to the personal information we hold about you
  • Right to Rectification: You can request correction of inaccurate or incomplete information
  • Right to Erasure: You can request deletion of your personal information (subject to legal retention requirements)
  • Right to Restrict Processing: You can request that we limit how we use your information
  • Right to Data Portability: You can request your information in a portable format and transfer it to another service provider
  • Right to Object: You can object to our processing of your information for certain purposes
  • Right to Withdraw Consent: If we process your data based on your consent, you can withdraw that consent at any time

To exercise these rights, contact us at support@sp3nd.shop with your request.

6.3 California Resident (CCPA) Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

  • Right to Know: You can request what personal information we collect, use, and share about you
  • Right to Delete: You can request deletion of personal information we have collected from you (subject to exceptions)
  • Right to Opt-Out: You can opt-out of our sale or sharing of your personal information (note: SP3ND does not currently sell personal information)
  • Right to Correct: You can request correction of inaccurate personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To submit a CCPA request, contact us at support@sp3nd.shop. We will verify your identity before processing your request.

6.4 Exercise of Rights

To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request within the timeframe specified by applicable law (typically 30–45 days for GDPR, 45 days for CCPA). We may request additional information to verify your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. These include:

  • Essential Cookies: Required for basic Service functionality
  • Analytics Cookies: Track how you use our Service to help us improve it
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our Service.

We do not use cookies to track you across third-party websites or to serve targeted advertisements based on your browsing behavior on other sites.

8. Age and Eligibility

SP3ND is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete such information and terminate the minor's account.

9. International Users

Our Service operates in approximately 48 countries. Please be aware that different countries have different privacy laws. By using our Service, you consent to the collection and use of your information as outlined in this Privacy Policy, which may involve transferring your information to countries other than your country of residence.

10. Data Breach Notification

In the event of a data breach that compromises the security of your personal information, we will notify affected users as required by applicable law. We will provide notice without unreasonable delay, and we will include information about the breach, the types of information involved, and steps we are taking to address the incident.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:

We will respond to your inquiry as promptly as possible.

12. Changes to This Privacy Policy

SP3ND may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Effective Date" at the top of this document. Your continued use of our Service following the posting of changes constitutes your acceptance of the updated Privacy Policy.

13. Governing Law

This Privacy Policy is governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising from this Privacy Policy or our privacy practices shall be resolved in the state or federal courts located in Delaware.

SP3ND Inc.
Delaware C-Corp
support@sp3nd.shop
sp3nd.shop