Acceptance of Terms
These Terms & Conditions ("Terms") govern your access to and use of the SP3ND.shop website and services (collectively, the "Service"). SP3ND.shop ("SP3ND," "we," or "us") is a crypto-first e-commerce concierge service operated as a U.S.-based business SP3ND.SHOP LLC. By using our Service or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Service.
Eligibility: You must be at least 18 years old to use SP3ND.shop. By using the Service, you represent and warrant that you are 18 or older and fully capable of entering into a legal agreement.
Our Service: Crypto Concierge Purchasing
SP3ND.shop allows you to purchase products from third-party retailers using cryptocurrency. You provide us with a URL of a product you wish to buy, and we facilitate the purchase on your behalf:
- Crypto Payment: You pay us the cost of the item (and any applicable taxes/shipping) in cryptocurrency (currently SOL or USDC on the Solana blockchain). We will provide you with the exact payment amount and a wallet address for the transaction.
- Purchase on Your Behalf: Once we receive your crypto payment, we will use it to purchase the product from the third-party seller (e.g., an online store) as your agent. We are not the manufacturer or seller of the product; the original retailer remains the seller of record.
- No Wallet Services or Custody: We do not provide wallet or custodial services. We will never ask for your private keys, and we do not hold your funds except to immediately process your payment for the order. All payments you send are used for fulfilling your order (plus our fees) and are not stored by us as a deposit or balance.
- No Peer-to-Peer Transfers: Our Service is not a marketplace for users to exchange funds or goods with each other. You cannot use SP3ND to send money or items to other individuals. The Service is solely to facilitate purchases from legitimate retailers on your behalf.
Placing Orders
When you submit an order request, you must provide accurate information:
- Product URL: Ensure the link to the product is correct and the item is available for purchase. Double-check the item details (such as size, color, quantity) on the retailer’s site before submitting the URL to us.
- Shipping Information: Provide a valid shipping address where the product should be delivered. We ship globally where possible, but it is your responsibility to ensure that the item can legally be shipped to your location and that you provide all necessary details (correct name, address, postal code, etc.).
- Order Confirmation: After you submit a request, we will verify the item's availability and calculate the total price, including the retail price, any sales taxes or VAT, shipping costs, and our service fee (see Fees below). We will then provide you with the amount of cryptocurrency required and instructions for payment. All prices are in U.S. Dollars for reference, but payment is made in the cryptocurrency equivalent.
- Payment: You must send the exact quoted amount in the specified cryptocurrency (SOL or USDC on Solana) to the wallet address we provide. Do not send any other type of cryptocurrency or use a different blockchain network, or your payment may be lost. It is your responsibility to cover any network transaction fees for sending crypto.
- Payment Timing: Cryptocurrency transactions are typically fast, but network conditions can vary. We will consider a payment "received" after it has the required confirmations on the blockchain. If we do not receive the payment within a reasonable time, the order may not be fulfilled as quoted. In such cases, we will contact you to either requote the order or issue a refund of the payment you sent.
- No Changes After Payment: Once you have paid and we have begun processing the order, you cannot change the product, shipping address, or other details. Please review your order carefully before making payment.
Service Fees and Pricing
Using SP3ND.shop incurs a service fee on each order. Our fee structure is:
- For orders under $100 USD, we charge a flat $15 USD concierge service fee.
- For orders of $100 USD or above, we charge 15% of the order’s value.
Fees are itemized before you pay. We may adjust fees for future orders; any changes will be shown before you place an order.
Pricing Accuracy: If an obvious pricing error occurs, we may cancel and refund, or requote for your confirmation.
Shipping and Delivery
We will arrange for delivery to the address you provided:
- Global Shipping: Subject to feasibility. If shipping isn’t possible or permitted, we will cancel and refund.
- Delivery Process: Retailers usually ship directly to you; we forward tracking when available.
- Customs and Import Taxes: You are responsible for any duties or taxes. Refusal of duties is not a failed fulfillment.
- Delivery Times: Estimates are approximate. We are not responsible for carrier delays; we’ll help resolve retailer-caused non-shipments.
- Risk of Loss: Passes to you when the retailer hands the item to the carrier. Insurance/signature available on request for extra fees.
Cancellation and Refund Policy
- Before Purchase: If you cancel before we purchase, we refund in full.
- Unable to Fulfill: If we cannot complete your order, we refund in full.
- Fraud/Security: We may cancel and refund if we suspect fraud or security risk.
- Service Error: If we make a material error, we’ll cancel and refund or correct with your consent.
Otherwise, no refunds or cancellations after payment. Product issues are handled with the retailer/manufacturer; we’ll assist with order proof.
Refund Method: Refunds are generally in the same crypto and amount you paid (minus irreversible fees), subject to blockchain timing.
Prohibited Uses and Conduct
Use the Service only for lawful purposes. Do not purchase illegal or restricted items. We may refuse any order that violates laws or our policies.
- Interference: No attacks, malware, or unauthorized access.
- Misuse: No bots/scrapers without permission; no spam or harvesting.
- Misrepresentation: No impersonation; wallet and info must be yours; no AML violations.
- Bypass: Do not circumvent security or payment verification.
No User-Generated Content
We do not host public user content. Provide only necessary, truthful order information; no harmful code or unlawful content.
Intellectual Property
All site content is the property of SP3ND.SHOP LLC or licensors. SP3ND.shop and the SP3ND logo are trademarks of SP3ND.SHOP LLC. Limited personal-use access only.
- No commercial reproduction without permission.
- No hidden text/meta tags using our marks.
- No confusing competitive uses.
Third-party marks belong to their owners; use is nominative only.
Disclaimer of Warranties
As is and as available. We disclaim all warranties to the fullest extent permitted by law, including merchantability and fitness for a purpose. No guarantee of availability, accuracy of third-party info, uninterrupted service, or instant fixes.
Limitation of Liability
To the maximum extent allowed, we are not liable for indirect or consequential damages. Our total liability is limited to the service fees you paid for the affected order. Mandatory legal rights are preserved.
Indemnification
You agree to indemnify and hold harmless SP3ND.SHOP LLC and affiliates from claims arising from your breach, misuse, or product disputes.
Privacy and Data
Your data use is governed by our Privacy Policy. By using the Service, you consent to that policy.
Changes to These Terms
We may update Terms. The “Last Updated” date will change; continued use means acceptance.
Governing Law and Disputes
Texas law governs. Venue and jurisdiction are in Texas courts, subject to any non-waivable consumer rights in your jurisdiction.
Contact Information
Questions? Email sp3nd@lab369.xyz. SP3ND.shop is owned and operated by SP3ND.SHOP LLC.